The Positive Impact of Covid-19 on Omani Banks’ Practices and Services

The recent spread of COVID-19 has had a dramatic impact worldwide, especially on banking practices. The analysis allows for assessing the positive impact of services provided by commercial banks in Oman during the crisis resulting from the COVID-19 pandemic. It uses a comparative analysis method to investigate the impact of the pandemic on their service provision. The chapter aims to assess the service resilience of commercial banks in the local Omani market to the potential positive effects caused by the COVID-19 pandemic. The diagnostic features of 9 commercial banks were selected for this chapter. The authors will distinguish the commercial banks based on awareness and support, operational services, technical or E-services, and business continuity. The chapter allows concluding the level of awareness of how the commercial banks in Oman have dealt with their customers during Covid-19. This chapter could open the way for other researchers in the field of commercial banks in Oman to study the effects of the pandemic on the various services provided to clients in the banking sector. The findings of this chapter could provide implications for commercial banks to face the uncertainty caused by COVID-19 epidemics.