English for Tourism and Hospitality Purposes

The rapid development of the tourism and hospitality industries will directly impact the English language, the most widely used and spoken language in international tourism in the twenty-first century. English for tourism plays a vital role in providing quality service. Employees in the tourism and hospitality industries are fully aware of its significance and must have a good command of English in their workplace. This chapter is split into two sections. The first section provides a brief overview of tourism and hospitality practices as they are commonly observed, and readers will be introduced to the nature of tourism and hospitality. The second section introduces readers to basic communicative skills in hosting and visiting a variety of private and commercial service providers. The chapter’s goal is to provide readers with basic English communicative skills in the hospitality industry (hotels, restaurants, information centers, and travel agencies) and to educate them on proper host-guest behaviors and how to be good hosts and guests. In terms of international tourism and hospitality, English will pave the way for tourism and hospitality employees to adequately meet their professional linguistic requirements, ultimately improving the quality of service in international tourism. Finally, this chapter also highlighted the role of universities in preparing future talents with English proficiency for the tourism and hospitality sectors.