Introduction of Needs Skills in Tourism and Hospitality

This chapter contains essential aspects of the needs and skills that the modern world calls for in tourism and hospitality the demands of this constantly developing and changing customer. Tourism and hospitality have been completely shaped over the last 15 years, with various events influencing the behavior of tourists and the tourism industry. Inevitably changes have almost been required, some of which the tourist has been aware of, but in many cases these changes are in the internal systems of the various services. And in this perspective, a set of tools is presented which will help to increase quality management system, for the tourist as well as for the stakeholders linked to the service provided to the tourist. Providing a quality relationship between tourists, tourism and hospitality suppliers will allow adding value and thus a differentiation strategy.