Survey on IoT Enabled Smart Tourism in India: Indian Tourism Service Dimensions

The Indian tourism industry holds immense potential for growth. Fuelled by its rich heritage and diverse offerings, India's tourism industry is poised for significant growth. Smart tourism utilizes advanced technologies, including the Internet of Things (IoT), to enrich travel experiences, streamline processes, and promote sustainability. This goes beyond website development; it fundamentally alters how tourists plan and engage with transportation, accommodation, and activities. Consequently, technology not only shapes tourism but also reshapes tourist expectations and behaviours. To cater to this shift, destinations have embraced e-tourism strategies, leveraging websites, e-commerce, and digital governance. However, the true transformation lies in the integration of Information and Communication Technologies (ICT) into the tourism sector, ushering in the era of Smart Tourism. This survey investigates the transformative potential of Internet of Things (IoT) technology in shaping “Smart Tourism” within the unique Indian context. It explores how strategically deployed IoT solutions can enhance various service dimensions crucial to the Indian tourist experience like Accessibility, Accommodation, Hospitality and Safety and Security. By analysing tourist feedback on these dimensions, the survey aims to identify key areas where IoT integration can significantly improve tourism services in India. The findings will contribute valuable insights for stakeholders in the Indian tourism industry, including policymakers, travel and hospitality businesses, and technology developers.