Security Management of Autonomous Transportation Services in the Tourism Industry

Autonomous vehicles, lifestyles, and businesses related to the tourism industry are facing a lot of security issues when the digital revolution is considered in the digital version of security management. The aim of this research is to design and develop an efficient framework with security management (SM) and incidence response (IR) for securing autonomous transportation services (ATS). In the SM and IR, the quality of secure ATS and quickness will be considered. To achieve the objective of the research, service encounters (a form of social exchange) through social networks and digital transformation are used as a method. Service encounters based on emerging technology are the best approach because these future services evolve with emerging technologies, which depend on digital transformation and revolution. When the digital age matures in the tourism industry, users are transformed to use digital devices integrated within autonomous transportation systems. Although the legacy of digital systems is still considered in transportation services, the problems of digital transformation create complicated situations for many tourists because service providers transform their ATS from traditional management to digital management, such as the digital transformation of tourism management with security. Many ATS upgrades of digital transformation in tourism management, which prevent the use of service encounters and accessing necessary services at the time, are challenging problems. As a result, this research study will indicate that the SM and IR can be improved through the proposed framework. The proposed framework will provide essential security management and incident response to the users.