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Blockchain-Integrated Chatbot

  • Daniela Mechkaroska,
  • Ervin Domazet

摘要

Artificial intelligence and blockchain are two transformational technologies that have radically converged in blockchain-integrated chatbots. The revolutionary combination of blockchain and chatbot capabilities is explored in depth in this paper, shining light on its potential to change user interactions, enhance security, and promote trust across a range of industries. Data security, transparency, and accountability issues that arise during chatbot interactions are addressed through blockchain integration. Blockchain reduces the risks related to errors, privacy invasion, and unethical acts by documenting interactions on an immutable and transparent ledger. The multiple advantages of blockchain-integrated chatbots are explored in this study, including enhanced data privacy, transparency, open transaction tracking, and automated dispute resolution. Real-world use cases also highlight the revolutionary potential of this confluence, notably in the context of food delivery services. This paper demonstrates how blockchain-integrated chatbots have the potential to transform the way companies interact with their customers, ensuring secure and reliable interactions in the digital age, through in-depth study and case studies.