The Role of Tarassud Plus Application in Serving the Government and Society During COVID-19 Pandemic

Technology capabilities have been exploited in all major industrial and service sectors including education, logistics, business, and health. It mainly facilitated the outreach to the local community to provide, support, and deliver services. This research aimed to explore the role of technology to control the spread of Covid-19 pandemic by investigating the technological services provided by the private sector in Oman represented by Emushrif Company to support the government in serving the Omani society during Covid-19 pandemic highlighting Tarassud mobile application. To achieve the study objectives, this research adopted quantitative research methods in order to gather information related to user experience and society response about health services provided by Emushrif Company to support the government during the pandemic. Results showed that 83.6% of the surveyed individuals expressed satisfaction with the technological services offered during the Covid-19 pandemic. It also showed society’s preparedness, readiness, and willingness to engage with new technologies and electronic services provided by the government. Users indicated high satisfaction with the services, indicating that the majority of respondents found the technology-driven services provided during crisis effective, reliable, and beneficial in addressing their needs or concerns amid the pandemic.