Evaluation Index System for Resident Satisfaction in Urban Renewal and Reconstruction Based on Grounded Theory

The implementation of urban renewal and reconstruction requires a heightened focus on the harmonious coexistence between humans and the city, humans and buildings, as well as humans and spaces. In this paper, we conducted manual and Nvivo coding to analyze the specific nature of source materials, which included field research, academic literature, urban renewal and reconstruction technology implementation guidelines, work implementation opinions and other related policy implementation supporting documents, in order to learn and enhance residents’ satisfaction more comprehensively. In result, 8 first-level evaluation indicators were identified, including public service facilities, public infrastructures, building noumenon, social and cultural environment, community space and environment, community governance and property management, project implementation process and requirement of the effect after renewal, as well as 42 second-level evaluation indicators. A comprehensive and multi-level index system of resident satisfaction in urban renewal and reconstruction has been established based on these indicators. It provides reference standards for the continuous enhancing of resident satisfaction.