Cutting Retention with a Knife: Managing COVID-19-Impacted Turnover Within the Rooms and Culinary Departments at Fairmont Banff Springs

This case is designed to assess the increased turnover rate at the Fairmont Banff Springs Resort in Banff, Alberta, Canada, due to the COVID-19 pandemic. Focusing on the various turnover-related constructs, particularly that of job embeddedness, students are tasked with reviewing the changes and impacts of turnover within the Rooms and Culinary departments and determine ways in which Fairmont Banff Springs may use the principles of job embeddedness to motivate their employees to remain long-term within the organisation. Students are presented with detailed information about the specific job duties and responsibilities for each position within both departments and a breakdown of the particular reasons provided for departing the organisation. Ultimately, students will piece together this key information to inform what approaches and areas of focus Fairmont Banff Springs will need to consider as they rethink their employee retention strategies.