Customer Needs Assessment and Screening for Transmission Solution Selection

When selecting technology for transmission in the process of product development and design, various methods available for choose ideal solution from many different technical alternatives. However, this does not guarantee that a very good developed product will achieve ideal market result. This is often because there is a difference between the functionalities provided by the product and the actual customer demands. This article explores the use of the KANO model to analyze customer requirements in the early stages of product development. By categorizing customer needs and selecting the ideal solution based on different categories of customer needs, it ensures that the product development aligns with customer demands.