Literature Survey: Complaint Management System Using Blockchain Technology

In a world where technological advancements are rapidly evolving, the need for secure and trustworthy digital processes is very important. As digital interactions play a significant role in daily lives, issues like data breaches, unauthorized access, and fraudulent activities have raised profound concerns. To address these real world problems, Blockchain technology emerges as a transformative solution. The paper highlights the unique characteristics of Blockchain which includes decentralization, security, immutability, transparency, and anonymity revolutionizing the management of police complaints, particularly through First Information Reports in Complaint Management System. The paper addresses the various challenges faced by the traditional Complaint Management System which includes manual intervention, security concerns, lack of transparency, and delays. The paper proposes Blockchain technology as a solution to surmount these challenges by providing a decentralized, tamper-proof, and transparent platform for complaint registration, tracking, investigation, and resolution. The literature survey encompasses various research studies that propose and explore Blockchain-based solutions for complaint management and outlines a need for shift from traditional Complaint Management System to Blockchain-based Complaint Management System.