Interpersonal Communication
摘要
Several principles guide interpersonal communication and equip legal practitioners to implement appropriate interventions for transforming interpersonal conflict into resolutions in which all parties can be satisfied. The common techniques and strategies for improved communication and dispute resolution include active listening, the principles of communicating value and affirmation, recognition of trauma in evidence, and the ways the conversations we dread can be approached and navigated. While interpersonal communication is a direct tool for instigating conflict (often unwittingly), it is also the way to build relationships and transform conflict for better outcomes. The principles shared in this chapter provide a foundation for the dispute resolution methodologies outlined in the rest of the book.