Human-Centered Design Approaches Applied to Employee Experience
摘要
Challenges in attraction, retention, engagement and innovation - to list some - related to the body of talents in the market led organizations to adapt many of the approaches they had towards customer experience to ensure employee well-being and satisfaction. Design approaches started being ap-plied to internal people-centered demands, also amplified by the design thinking “trend” that expanded the interest and awareness of organizations to the problem-solving and innovation opportunities design offers. Considering this scenario, this article looks to synthesize the state of the art in design usage for improving employee experience. For this, a systematic literature review was conducted to identify what design approaches have been co-opted into human resources efforts towards employee satisfaction and well-being. As a result, this research consolidates what practices to apply regarding different types of desired outcomes, as well as opportunities to be explored by design research in this field.