In a study conducted in Srinagar, India, we investigated public attitudes toward congestion pricing, an approach used in many cities to alleviate traffic congestion. Congestion pricing involves charging drivers who use busy roads during peak times. Our study aimed to understand how education, income, and the COVID-19 pandemic influenced people’s acceptance of this strategy. We surveyed residents and visitors at major workplaces, tourist spots, and shopping areas in Srinagar. Trip conditions, respondent’s age, income, car ownership and congestion charge are significant factors affecting the public acceptance. Our statistical analysis revealed that acceptance of congestion pricing is higher among those with more education and higher incomes. Many respondents acknowledged the potential benefits of congestion pricing, such as reduced traffic, shorter commute times, improved public transport, and more carpooling. However, the COVID-19 pandemic impacted public attitudes toward public transport, leading to decreased acceptance of congestion pricing. This decline  is due to concerns about health risks associated with public transportation during the pandemic. To address these concerns and encourage acceptance, our study suggests that revenue from congestion pricing should be used to improve road safety and public transport infrastructure. By reinvesting in these areas, cities can create a more sustainable and efficient transportation system, while also addressing public health concerns.