User Satisfaction on Quality of Services Fitness Center in Slemen Regency
摘要
Business people facility fitness rental is required to improve the quality service and quality facility to be able to emerge as a winner in industrial business competition sport. This study is aimed to determine user satisfaction at the fitness center in Sleman regency. The research is descriptive and quantitative. The subjects of the study were users of the fitness center in the Sleman regency. This study used the Purposive Sampling method and used a sample size of 100 respondents. The technique used in data collection is a survey using an instrument questionnaire. The object of this research is the satisfaction of users of the fitness center in Sleman regency, which includes tangible responsiveness, assurance, and empathy. The data analysis technique used is the quantitative descriptive analysis, converting into very unsatisfactory, unsatisfactory, satisfactory, and very good categories. The study took the subject of users of the fitness center in Sleman regency according to gender, between 63 male and 37 female users. The results showed that the satisfaction received by users of the fitness center in the Sleman regency was satisfactory, with a percentage of 72%. This study has practical implications for parties related to field management issues to provide services to district fitness center users in the Sleman Special Region of Yogyakarta. The following research is expected to reveal other aspects not shown in this study.