One of the main objectives of higher education is to assist students improve their academic performance. This objective can only be accomplished when students consistently receive tailored feedback on how to improve their performance levels. This research-paper focusses on the process and model of performance feedback communication in higher education. The process-flow of performance feedback communication illustrates the input received through student, faculty, feedback type, login and model user. On the basis of the inputs, feedback-reports (student report, faculty report, feedback-type report and model user report) can be created and user login details can be checked. The step-wise model of performance feedback communication in higher education provides continuous performance feedback to students in higher education through 4 important steps. Step (1) Monthly Feedback collection-360 Degree, Step (2) Matching with Expectations, Step (3) Continuous Feedback Communication, Step 3. (A) Positive Feedback, Step 3. (B) Constructive Feedback, Step 3. (C) Supplement: Active Listening, Step 4.A.(i) Positive Feedback-script, Step 4.A.(ii) Positive Feedback-Mode of Communication-In public, Step 4.B.(i) Constructive Feedback-script, Step 4.B.(ii) Constructive Feedback-Mode of Communication-In private.