Conversational AI agents are revolutionizing user engagement and consumer interactions across industries such as e-commerce, healthcare, and education. This research delves into the architecture and components of conversational AI systems, focusing on advancements in Natural Language Generation (NLG), Dialogue Management (DM), and Natural Language Understanding (NLU). It examines both contemporary deep learning techniques and traditional rule-based approaches that enhance the performance of conversational agents. To delve deeper into this, a comparative study was conducted on the accuracy, responsiveness, and flexibility of cutting-edge large language models (LLMs), including LLaMA 2 7B, GPT-3.5, Gemma, LongLLaMA, and FLAN-T5. These state-of-the-art models are evaluated for their application in various conversational contexts due to their human-like comprehension and response capabilities. To demonstrate real-world applicability, this study presents an approach for training a chatbot to assist students with subject-specific questions from the ICSE curriculum for grades 6 through 9. The findings reveal that the LLaMA 2 7B model outperformed others, achieving a 92% accuracy rate in generating accurate and contextually relevant responses. This study underscores the potential of LLMs to enable precise, context-aware communication, thereby enhancing user engagement and instructional tools. The results contribute to ongoing discussions about the potential of conversational AI and establish a foundation for future research aimed at optimizing these technologies across diverse applications.

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Benchmarking Large Language Models: A Comprehensive Comparison of Architectures and Their Implications

  • Achintya Shah,
  • Yashvi Shah,
  • Hrushik Mehta,
  • Dhrumil Panchal,
  • Nilesh Patil,
  • Deepali Patil

摘要

Conversational AI agents are revolutionizing user engagement and consumer interactions across industries such as e-commerce, healthcare, and education. This research delves into the architecture and components of conversational AI systems, focusing on advancements in Natural Language Generation (NLG), Dialogue Management (DM), and Natural Language Understanding (NLU). It examines both contemporary deep learning techniques and traditional rule-based approaches that enhance the performance of conversational agents. To delve deeper into this, a comparative study was conducted on the accuracy, responsiveness, and flexibility of cutting-edge large language models (LLMs), including LLaMA 2 7B, GPT-3.5, Gemma, LongLLaMA, and FLAN-T5. These state-of-the-art models are evaluated for their application in various conversational contexts due to their human-like comprehension and response capabilities. To demonstrate real-world applicability, this study presents an approach for training a chatbot to assist students with subject-specific questions from the ICSE curriculum for grades 6 through 9. The findings reveal that the LLaMA 2 7B model outperformed others, achieving a 92% accuracy rate in generating accurate and contextually relevant responses. This study underscores the potential of LLMs to enable precise, context-aware communication, thereby enhancing user engagement and instructional tools. The results contribute to ongoing discussions about the potential of conversational AI and establish a foundation for future research aimed at optimizing these technologies across diverse applications.