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This study examines and assesses the features and user experiences of popular smartphone applications for food delivery, including Uber Eats, Zomato, Swiggy, and EatSure. Through assessments were carried out regarding parameters including order processing speed, delivery dependability, user interface design, and general satisfaction. Data collection techniques included user surveys, app analytics, and in-person interactions with customer service representatives. The importance of precise and rapid order delivery, user- friendliness, the effectiveness of promotional offers, pricing strategies, and shipping costs are all heavily emphasized in the study. The results showed that the apps differed and that certain platforms outperformed others in specific domains. The research paper provides useful insights for users and service providers equally, highlighting the necessity of continual evaluation and innovation to meet evolving consumer needs in the food delivery industry.

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A Comparative Study of Food Delivery Mobile Applications: Assessing Functionality and User Experience

  • 会议论文

  • 发表日期：

    2025年

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  • Abhishek Sharma,
  • Anirban Chowdhury,
  • Bhaskar Saha,
  • Hitesh Sharmar

摘要

This study examines and assesses the features and user experiences of popular smartphone applications for food delivery, including Uber Eats, Zomato, Swiggy, and EatSure. Through assessments were carried out regarding parameters including order processing speed, delivery dependability, user interface design, and general satisfaction. Data collection techniques included user surveys, app analytics, and in-person interactions with customer service representatives. The importance of precise and rapid order delivery, user- friendliness, the effectiveness of promotional offers, pricing strategies, and shipping costs are all heavily emphasized in the study. The results showed that the apps differed and that certain platforms outperformed others in specific domains. The research paper provides useful insights for users and service providers equally, highlighting the necessity of continual evaluation and innovation to meet evolving consumer needs in the food delivery industry.