In the complex web of conserving cultural heritage, educating people, and being correspondingly involved in contemporary life, Indian museums are key custodians. However, a recent reduction in local visitors indicates a breakdown between the citizenry and their heritage. Museums are seen as old-fashioned and unappealing to visit during weekends. This study aims to develop a technological intervention for engaging users to enhance the visitor experience and encourage the public to visit archeological museums in India. The present research gap is concerned with understanding the mindset of Indians toward Indian historical museums and the acceptance of immersive technology in museums in the Indian context. This paper uses visual ethnography, survey questionnaires, and interviews to examine Indian perspectives on museum culture and acceptance of immersive media at Chhatrapati Shivaji Maharaj Vastu Sangrahalaya (CSMVS). Data was collected from 60 participants ranging from the age group of 10–60 years, 57% being females and 72% Mumbai residents. Results showed that parents’ visits were often based on children being interested, while teenagers found exhibits interesting, they usually get bored due to lack of engagement. Even long-term residents perceive the museum as a one-time visit destination, suggesting a need for new shows or exhibits. Respondents desire increased technology integration and participatory activities to enrich the learning experience. Design interventions addressing uninteresting exhibits and encouraging active engagement could make CSMVS Museum an essential attraction for tourists and a regular weekend destination for residents. The incorporation of immersive media emerges as a promising intervention to enhance the museum experience and contribute to a broader cultural renaissance.