Vandalism is a social consequence impacting the design of public toilets. Instances of vandalism have been observed and documented in different types of public places, including public toilets. There is a need to explore vandalism at an intersection of user behaviour and public toilet design. There is limited literature on studying vandalism in relation to public toilet design elements, especially in contexts like urban India. This study situates itself in the context of Chandni Chowk, Delhi, as a case. Observational studies were conducted in public toilets, supported by unstructured interviews with stakeholder groups, primarily operations and maintenance staff. The intent was to gather preliminary insights into vandalism’s nature, scale, and issues. This is done through the documentation of narrative perspectives of the stakeholders, focusing on maintenance officials. It brings out key challenges and aspects of public toilet design that are relevant from a perspective of vandalism—from the impact of damage on fixtures, doors, and other elements to other factors like toilet etiquettes and interpersonal behaviour. It proposes a theoretical framework as a starting point to further study public toilet design focusing on vandalism as a concern. Being case-specific, the study attempts to initiate a research discourse to further explore and evaluate proposed ideas. The study concludes by raising a fundamental enquiry for future research, proposing directions to capture a holistic understanding of vandalism as a social, behavioural, and systemic design concern.