More recently, specialized travel Web sites and digital influencers have become powerful tools in tourism marketing. This study investigates how these influences affect Brazilian tourists’ travel decisions, with an additional focus on consumer loyalty and the purchasing process. Using semi-structured interviews, the main factors that lead tourists to choose their destinations and tourist products/services are analyzed. The results show the growing importance of digital platforms, influencers, and the relevance of loyalty and the purchasing process in travel choices.

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The Influence of Digital Platforms and Influencers on the Travel Decisions of Brazilian Tourists

  • Manuel José Serra da Fonseca,
  • Ana Carolina Braga da Fonseca,
  • Bruno Miguel Barbosa de Sousa

摘要

More recently, specialized travel Web sites and digital influencers have become powerful tools in tourism marketing. This study investigates how these influences affect Brazilian tourists’ travel decisions, with an additional focus on consumer loyalty and the purchasing process. Using semi-structured interviews, the main factors that lead tourists to choose their destinations and tourist products/services are analyzed. The results show the growing importance of digital platforms, influencers, and the relevance of loyalty and the purchasing process in travel choices.