AI has become a game changer in the modern workplace in regard to engagement with employees. Vast amounts of data can be analysed using AI technologies such as machine learning algorithms and natural language processing, which can provide valuable information. This allows organisations to gain a better understanding of the behaviour, preferences and needs of their staff. Using artificial intelligence, organisations can identify patterns, anticipate outcomes and adapt their engagement strategies according to them (Hughes et al. in Managing technology and middle-and low-skilled employees. Emerald Publishing Limited, pp. 61–68, 2019 [1]). The impact of AI on employees is multifaceted, ushering in transformative changes across various aspects of the professional landscape. First, AI has substantially altered the way natural language processing is carried out at work through automated tasks that allow workers to focus their attention on more complicated and exciting aspects of their jobs (Lourens et al. in Role of artificial intelligence in formative employee engagement. IEEE, pp. 936–941, 2022 [2]). As employees undertake higher value tasks, this transition improves job satisfaction and gives them a chance to improve their skills.