Artificial Intelligence in Employee Engagement and Retention
摘要
Artificial intelligence (AI) is similar to a wizard that helps employees determine the mysteries of the workforce. The fact that engaged workers are the engine of any successful organisation is no secret. Employees are passionate souls who bring their game to work, fuel innovation and drive productivity up through the roof. AI can analyse vast amounts of employee data with speed and precision. From employee performance metrics and employee feedback to sentiment analysis and social interactions, AI can crunch the numbers and detect patterns that the human eye might miss, but it is not just about numbers and statistics, folks. AI has the power to understand the emotional side of employee engagement as well. By analysing employee feedback and sentiment in employee communications, AI can gauge overall mood, identify potential issues, and provide invaluable insights for improvement. It can be imagined that a crystal ball predicts which employees may be at risk of being disinclined to work for the company or leave it altogether. To maintain top talent loyalty and motivation, AI allows proactive action to be taken by delivering personalised solutions and support. However, AI can also help employee development programmes identify trends, skill gaps, and recommend training opportunities tailoring to individual needs. It is like having an AI-powered career coach, cheering employees towards growth and success. This is not the only thing that AI can do; it can help to design targeted employee development programmes, detect trends and skills gaps and recommend training opportunities that are specific to individual needs (Rao et al. in J Appl Manage-Jidnyasa 42–60, 2020 [1]).