The present study deals with the evaluation of pavement condition based on users’ perception. A structured questionnaire was prepared, and data was collected from users of Pune about their socioeconomic status, travel characteristics, and pavement condition. The exploratory factor analysis (EFA) was conducted, and three factors denoting flexible perception, quality consciousness, and positive perception were finalized as the confirmed factors having eigenvalue of more than one. Then, the clusters for socioeconomic and travel characteristics are conducted to evaluate the preferences. The results showed that 75% of the females are belonging to Cluster 1 denoting that female drivers value comfortable travel conditions and seamless driving experiences. Further, the perception among different groups showed significant differences for the perception about the road conditions. Similar differences were observed for other parameters too.