This pilot study aims to evaluate the current status quo of digital government development at the local level in fragile and conflict-affected states. It specifically focuses on evaluating 13 selected cities/municipalities within these states. The analysis, based on the Local Online Service Index (LOSI) assessment, reveals that municipalities/cities in fragile settings are lagging in comparison with other cities/municipalities in non-fragile settings. Further, the assessment of local E-Government development in 13 cities/municipalities belonging to 13 fragile and conflict-affected countries using LOSI assessment clearly shows that almost all of the assessed cities/municipalities do not perform well in the four assessment dimensions of the LOSI, specifically related to technology, service provision, and citizens’ engagement indicators/features. Most of the assessed cities/municipalities have made limited progress in offering comprehensive online services, including online payment for fees, utilities, taxes, and e-procurement services. Further, very few cities/municipalities’ websites provide e-participation tools related to the e-decision-making process. Despite these shortcomings, there are some positive indicators, such as the use of various social networks for citizen communication. While the study is limited to a general overview of digital government development at the local level in fragile and conflict-affected states, it could catalyze and spark further research dedicated to this specific context.

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Local E-Government Services in Fragile and Conflict-Affected Settings: A Pilot Study Utilizing the Local Online Service Index (LOSI) Assessment

  • Ayman Alarabiat

摘要

This pilot study aims to evaluate the current status quo of digital government development at the local level in fragile and conflict-affected states. It specifically focuses on evaluating 13 selected cities/municipalities within these states. The analysis, based on the Local Online Service Index (LOSI) assessment, reveals that municipalities/cities in fragile settings are lagging in comparison with other cities/municipalities in non-fragile settings. Further, the assessment of local E-Government development in 13 cities/municipalities belonging to 13 fragile and conflict-affected countries using LOSI assessment clearly shows that almost all of the assessed cities/municipalities do not perform well in the four assessment dimensions of the LOSI, specifically related to technology, service provision, and citizens’ engagement indicators/features. Most of the assessed cities/municipalities have made limited progress in offering comprehensive online services, including online payment for fees, utilities, taxes, and e-procurement services. Further, very few cities/municipalities’ websites provide e-participation tools related to the e-decision-making process. Despite these shortcomings, there are some positive indicators, such as the use of various social networks for citizen communication. While the study is limited to a general overview of digital government development at the local level in fragile and conflict-affected states, it could catalyze and spark further research dedicated to this specific context.