Livability is increasingly recognized as a critical factor that influences the quality of life of residents. Residential satisfaction, a key component of livability, includes various elements such as access to public services, infrastructure reliability, and overall convenience. Despite extensive research on livability, there remains a significant gap in understanding how infrastructure impacts residential satisfaction, particularly in diverse ethnic communities. This study addresses this gap by employing the Analytic Hierarchy Process (AHP) and SERVQUAL methodologies to assess residents’ satisfaction with infrastructure in the Salua neighborhood of Kharagpur town, India. The results highlight critical areas for infrastructure improvement to enhance overall livability in Salua. Findings indicate significant dissatisfaction with public transportation convenience, distance to bus stops, and healthcare facility accessibility, reflected in substantial negative gap scores. Conversely, high satisfaction was noted with the presence of markets, quality of schools, and proximity to shopping centers. To address these issues, policy recommendations include enhancing public transportation, optimizing healthcare accessibility, maintaining and improving market and educational facilities, and implementing regular assessments and community engagement. Local authorities may effectively tackle significant sources of discontent and utilize the community's strengths by prioritizing these specific areas to improve the overall quality of life in Salua, Kharagpur.