The development of Personalized Emotional Support Conversation (PESC) systems encounters significant challenges due to the scarcity of specialized training datasets, which restricts their ability to generate responses tailored to user-specific traits beyond conventional Emotional Support Conversation (ESC) capabilities. To address this issue, we propose a two-stage synthetic data generation framework. Initially, we performed Structured Character Profile Synthesis, in which DeepSeek-V3 generates JSON-formatted profiles that incorporate sampled traits. Subsequently, in the Multi-Agent Dialogue Simulation stage, Qwen2.5-32B-instruct agents role-play. This role-guided strategy ensures that dialogues are aligned with user characteristics. Through supervised fine-tuning experiments, we demonstrated the utility of the synthetic data, with a 2.68-point G-score increase on the validation set. Our pipeline provides a solution for dataset expansion while maintaining character consistency within dialogues. We further validated the effectiveness of our synthetic data by achieving state-of-the-art performance with a 92.67 G-score on the NLPCC-2025 Shared Task 8 benchmark, the highest among submitted systems, and attained third place overall with a score of 38.99.

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Role-Guided Synthesis for Emotional Support: A Two-Stage Framework with Multi-agent Dialogue Synthesis

  • Chuhan Wang,
  • Dailin Li,
  • Xin Zou,
  • Yanan Wang,
  • Jian Wang

摘要

The development of Personalized Emotional Support Conversation (PESC) systems encounters significant challenges due to the scarcity of specialized training datasets, which restricts their ability to generate responses tailored to user-specific traits beyond conventional Emotional Support Conversation (ESC) capabilities. To address this issue, we propose a two-stage synthetic data generation framework. Initially, we performed Structured Character Profile Synthesis, in which DeepSeek-V3 generates JSON-formatted profiles that incorporate sampled traits. Subsequently, in the Multi-Agent Dialogue Simulation stage, Qwen2.5-32B-instruct agents role-play. This role-guided strategy ensures that dialogues are aligned with user characteristics. Through supervised fine-tuning experiments, we demonstrated the utility of the synthetic data, with a 2.68-point G-score increase on the validation set. Our pipeline provides a solution for dataset expansion while maintaining character consistency within dialogues. We further validated the effectiveness of our synthetic data by achieving state-of-the-art performance with a 92.67 G-score on the NLPCC-2025 Shared Task 8 benchmark, the highest among submitted systems, and attained third place overall with a score of 38.99.