This chapter analyses emerging forms of collective resistance among Chinese food-delivery drivers, with a particular focus on their creative use of TikTok. While much of the literature sees algorithmic systems as unilaterally imposing control, I argue that workers can leverage the same algorithmic architectures for subversive ends. Drawing on digital ethnography, this chapter shows how drivers use TikTok to organise collective actions—such as mass refusals to take orders—and to stage reputational attacks against platforms. These algorithmically mediated forms of resistance demonstrate that the digital workplace, while deeply structured by control, remains a contested terrain.

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Delivering Collective Solidarity and the Role of TikTok

  • Hui Huang

摘要

This chapter analyses emerging forms of collective resistance among Chinese food-delivery drivers, with a particular focus on their creative use of TikTok. While much of the literature sees algorithmic systems as unilaterally imposing control, I argue that workers can leverage the same algorithmic architectures for subversive ends. Drawing on digital ethnography, this chapter shows how drivers use TikTok to organise collective actions—such as mass refusals to take orders—and to stage reputational attacks against platforms. These algorithmically mediated forms of resistance demonstrate that the digital workplace, while deeply structured by control, remains a contested terrain.