In the ten years since the COVID-19 outbreak, there has been a meteoric rise in the number of people interested in chat bots. The majorities of businesses in Bangalore have sped up their transition to digital platforms and now employ chatbots as their primary channel for providing customer assistance. Nevertheless, the majority of these chat bots do not permit customers to voice their inquiries or demands into the system. This study explores the benefits and drawbacks of utilizing AI-powered, voice-enabled chatbots in Bangalore businesses and how that impacts the quality of customer support such businesses are able to offer. The information was acquired using qualitative approaches, and the findings indicate that incorporating AI chat bots that take voice input and have the capability to analyze sentiment may improve the experience of delivering customer service to customers. The study also came to the conclusion that AI conversation bots may help businesses save money and time in the long run. Despite the fact that they may make human agents less required in the future, the study found that AI chatbots would not completely replace people. In conclusion, a framework that is recommended for incorporating AI voice-enabled chat bots into the customer care strategy of a corporation is described here.