Touch, such as handshaking or hugging, is basic human communication. In the twenty-first century, it is still a controversial and sensitive topic in the field of counselling and psychotherapy. In practice, there are no specific guidelines in certain countries, such as Malaysia. There is also a gap in empirical research on the use of non-erotic touch in different cultures. Hence, a qualitative phenomenological study was selected to understand the in-depth perspectives of Malaysian mental health professionals on the use of non-erotic touch during the sessions, and the contexts of the use. Purposive, snowball sampling is utilised, and a total of 10 counsellors are interviewed face-to-face, using semi-structured interviews. Thematic analysis was applied in this study. There are two profound findings in this study, which are trust either internally or externally, and participants’ multicultural competency plays a significant role in using non-erotic touch in the session, which brings a positive impact. It comes with risks, and precautions are needed from the mental health practitioners, particularly concerning the cultural and religious practices of both clients and practitioners. The findings are summarised in a thematic map. The researchers call for an increased focus and open conversations on the use of culturally sensitive touch, multicultural competency training in mental health education research and training programs to advance mental health services in Asia.