Studies drawing attention to the importance of considering the different users, including operators, at all stages of a technology introduction project are becoming increasingly frequent. However, other studies point out that operators are often only included in reskilling training courses to deal with the technologies introduced. In this qualitative study carried out in a company in the Portuguese industrial sector, we sought to analyze a technological transition in an inbound warehouse (use-case pallet tracking) and understand the challenges posed by mobilizing the experience of workers throughout the process. The results show that operators were only taken into account during the implementation phase and that no formal moments of development were associated with the technology. However, casuistic factors (regarding collective work and leadership) were identified, contributing to the general perception that it was a successful process. Intentionalizing these factors in future projects could contribute to work sustainability and the development of workers.