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This chapter addresses digital extortion as a strategic emergency. Communication determines whether a company remains capable of action or becomes a reactive victim. Structure, role clarity, and tactical conversation management replace traditional negotiation positions. What matters is the ability to navigate uncertainty effectively. The real risk lies less in the attack itself than in how the situation is handled. Those who leave communication to chance increase the risk of making irreversible decisions under pressure.

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Learning from Digital Crisis Negotiations: When Your Own Company Is Taken Hostage

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  • 发表日期：

    2026年

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  • Andreas Goßen

摘要

This chapter addresses digital extortion as a strategic emergency. Communication determines whether a company remains capable of action or becomes a reactive victim. Structure, role clarity, and tactical conversation management replace traditional negotiation positions. What matters is the ability to navigate uncertainty effectively. The real risk lies less in the attack itself than in how the situation is handled. Those who leave communication to chance increase the risk of making irreversible decisions under pressure.