The choice of appropriate questioning techniques can decisively influence a negotiation—if used incorrectly, they can heighten uncertainty or escalate conflicts. Using a complex succession conflict as an example, this chapter demonstrates why open-ended questions are not always effective and explores additional questioning techniques. It presents four essential questioning techniques for difficult negotiations and offers practical tips for their application.

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Using Questioning Techniques Purposefully—The Risk of Open Questions

  • Andreas Goßen

摘要

The choice of appropriate questioning techniques can decisively influence a negotiation—if used incorrectly, they can heighten uncertainty or escalate conflicts. Using a complex succession conflict as an example, this chapter demonstrates why open-ended questions are not always effective and explores additional questioning techniques. It presents four essential questioning techniques for difficult negotiations and offers practical tips for their application.