Day 4 focuses on gathering requirements through various elicitation methods and intensive communication with stakeholders. The contributions and feedback from stakeholders significantly influence the development of the high-level concept, which forms the foundation for the tender documents required for the implementation project. Linda and Jan must strike a delicate balance, as their emotional state fluctuates between skepticism and curiosity, tension and anticipation. They must select the most appropriate tools to uncover the stakeholders’ true needs, which is a challenging task with significant implications for the project's success. The activities planned for this day demand not only technical and methodological expertise but also craftsmanship, empathy, and sensitivity.