Successful GenAI transformation hinges on a clear vision, executive sponsorship that channels bottom-up momentum, and coordinated pillars across people, processes, platforms, and governance. Prioritize use cases by impact, feasibility, and adoption (often after simple process fixes or RPA), attach measurable value hypotheses, and prove them with small pilots before scaling. Evolve from assistive automation to agentic AI that dynamically designs and orchestrates workflows with human-in-the-loop oversight for ethics, exceptions, and accountability.Win hearts and skills through systematic enablement—AI literacy, prompt/agent proficiency, role-specific training—and treat the rollout as a change-management program that builds trust and psychological safety.Underpin everything with quality data and interoperable architecture (APIs, IAM, RAG), select fit-for-purpose models/hosting, execute via blended agile teams, and scale with catalogs, app platforms, and prompt/agent libraries—measuring outcomes with clear KPIs under responsible governance.

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GenAI Transformation in Enterprises: From Use Cases to Cultural Change

  • Jens Kawelke,
  • Thomas Niebisch

摘要

Successful GenAI transformation hinges on a clear vision, executive sponsorship that channels bottom-up momentum, and coordinated pillars across people, processes, platforms, and governance. Prioritize use cases by impact, feasibility, and adoption (often after simple process fixes or RPA), attach measurable value hypotheses, and prove them with small pilots before scaling. Evolve from assistive automation to agentic AI that dynamically designs and orchestrates workflows with human-in-the-loop oversight for ethics, exceptions, and accountability.Win hearts and skills through systematic enablement—AI literacy, prompt/agent proficiency, role-specific training—and treat the rollout as a change-management program that builds trust and psychological safety.Underpin everything with quality data and interoperable architecture (APIs, IAM, RAG), select fit-for-purpose models/hosting, execute via blended agile teams, and scale with catalogs, app platforms, and prompt/agent libraries—measuring outcomes with clear KPIs under responsible governance.