Emotional intelligence is, by definition, the ability to understand, utilize, and manage one’s own emotions in a positive way to reduce stress, communicate effectively, empathize with others, overcome challenges, and defuse conflicts (Salovey and Mayer 1988).

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Introduction

  • Otilia Gudana,
  • Sabrina Stamborski

摘要

Emotional intelligence is, by definition, the ability to understand, utilize, and manage one’s own emotions in a positive way to reduce stress, communicate effectively, empathize with others, overcome challenges, and defuse conflicts (Salovey and Mayer 1988).