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The book “Optimising Business Processes in Production and Supply Chain” introduces the motivation for improvement projects in a company’s operational processes. The business processes in the supply chain and production define the delivery of products and services to the customer and thus describe an essential touchpoint for increasing customer satisfaction: Efficient and effective business processes shorten lead time and improve delivery reliability while reducing costs and effort. In addition to some basic considerations, the book’s structure and the main chapters’ content are described.

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Introduction

  • 章节

  • 发表日期：

    2025年

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  • Torsten Becker

摘要

The book “Optimising Business Processes in Production and Supply Chain” introduces the motivation for improvement projects in a company’s operational processes. The business processes in the supply chain and production define the delivery of products and services to the customer and thus describe an essential touchpoint for increasing customer satisfaction: Efficient and effective business processes shorten lead time and improve delivery reliability while reducing costs and effort. In addition to some basic considerations, the book’s structure and the main chapters’ content are described.