Phase 4: Sustain

This text of Chapter 6 is part of a modular system with concrete, pragmatically applicable tools for culture change. Culturechange here refers to the so-called non-technical part of change processes, i.e. a sustainable change in the behavior and attitudes of the people in an organization. This chapter describes the last of four phases of a systematically supported culture change, the consolidation. The complete anchoring of the interventions of the change project in the line organization is described, e.g. by adjustments of the personnel processes. The completion of the program, including the dissolution of the project bodies, is discussed and the evaluation and documentation of the results are presented. The long-term consolidation, for example, through a 10,000-mile check, is also outlined.