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Building upon the findings from Research Question 1, it has been demonstrated that self-supervised embeddings derived solely from customer interaction data serve as effective UCR.

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Enhancing Customer Behavior Embeddings with Additional Information

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  • 发表日期：

    2026年

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  • Miguel Alves Gomes

摘要

Building upon the findings from Research Question 1, it has been demonstrated that self-supervised embeddings derived solely from customer interaction data serve as effective UCR.