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The guest-oriented self-concept and know-how of the German hotel industry include dealing with guests from all stakeholder groups, identifying their expectations and wishes regarding advice, support, and services, as well as ensuring the implementation of these expectations and wishes while taking individual and cultural needs and desires into account (Federal Institute for Vocational Education and Training, 2021).

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Personal Guest Care as a Guest-Centricity and Guest-Care Complex

  • 章节

  • 发表日期：

    2025年

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  • Hans-Peter Sattler

摘要

The guest-oriented self-concept and know-how of the German hotel industry include dealing with guests from all stakeholder groups, identifying their expectations and wishes regarding advice, support, and services, as well as ensuring the implementation of these expectations and wishes while taking individual and cultural needs and desires into account (Federal Institute for Vocational Education and Training, 2021).