In this chapter, read about tools and techniques that can facilitate your handling of conflicts in everyday practice. Of course, there are no patent remedies that can always and everywhere even eliminate unsolvable conflicts. That’s not what it’s about. It’s about a change of direction from escalation to de-escalation, from division to problem-solving, from destructive communication dynamics to constructive exchange.

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Tools for Practice

  • Werner Schienle,
  • Andreas Steinborn

摘要

In this chapter, read about tools and techniques that can facilitate your handling of conflicts in everyday practice. Of course, there are no patent remedies that can always and everywhere even eliminate unsolvable conflicts. That’s not what it’s about. It’s about a change of direction from escalation to de-escalation, from division to problem-solving, from destructive communication dynamics to constructive exchange.