To build or strengthen a retailer brand, touchpoints must be designed based on the retailer brand positioning. This chapter presents the decision fields of pivotal touchpoints for retailers. For this purpose, a new version of the POP concept is developed, the term POP communication is introduced, and the associated general objectives are explained. The use of POP communication in the brick-and-mortar store, in the webshop and app, in sales and in the catalog are the focus of this chapter.

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Store Brand Management: Touchpoint Design

  • Jörn Redler

摘要

To build or strengthen a retailer brand, touchpoints must be designed based on the retailer brand positioning. This chapter presents the decision fields of pivotal touchpoints for retailers. For this purpose, a new version of the POP concept is developed, the term POP communication is introduced, and the associated general objectives are explained. The use of POP communication in the brick-and-mortar store, in the webshop and app, in sales and in the catalog are the focus of this chapter.