Store Brand Management: Touchpoint Design
摘要
To build or strengthen a retailer brand, touchpoints must be designed based on the retailer brand positioning. This chapter presents the decision fields of pivotal touchpoints for retailers. For this purpose, a new version of the POP concept is developed, the term POP communication is introduced, and the associated general objectives are explained. The use of POP communication in the brick-and-mortar store, in the webshop and app, in sales and in the catalog are the focus of this chapter.