Step 2: Discussion Phase

Talking effectively, what does that mean? How do you conduct discussions? This chapter answers those questions. It explains the order of a problem-solving discussion and calls for a leadership style that gives space. Facilitation that smooths over disputes is detrimental to the process and reduces the community-building effects and creative potential. New ideas rarely emerge from rational, orderly dialogue. They usually emerge from a chaotic and diverse mix of ideas. This chapter shows how to manage a creative debate as it unfolds.