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The customer experience plays a crucial role in the foreground of intelligent customer relationship management. The latest technologies in the speech environment contribute greatly to optimize the customer experience. New approaches to speech recognition are already a reality today. In this article, this disruptive trend and the benefits that can be realized with it are highlighted.

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Voice and Speech Recognition for Banks and Insurance Companies

  • 章节

  • 发表日期：

    2025年

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  • Jürg Schleier,
  • Jakob Hauser

摘要

The customer experience plays a crucial role in the foreground of intelligent customer relationship management. The latest technologies in the speech environment contribute greatly to optimize the customer experience. New approaches to speech recognition are already a reality today. In this article, this disruptive trend and the benefits that can be realized with it are highlighted.