Information and Communication Technologies in Virtual Team Collaboration: Configuration Challenges and Solutions

Virtual team collaboration, as an omnipresent feature of today’s and tomorrow’s workplace, requires Information and Communication Technologies (ICTs). But which ICTs to choose for which purposes and under which conditions? How to use ICTs to the best outcome, and to ensure that ICT choices neither overcomplicate nor oversimplify task and relations? This chapter provides you with conclusive answers, focussing on ICT richness, synchronicity and effectiveness, and the need to create ICT-based social team spaces. It enables you to configure ICTs in relation to team inputs, characteristics, moderators, dynamics and outputs, and, thereby, to increase team performance and build virtual trust.