Change and Learning, Tacit Knowledge Management and Virtual Team Innovativeness Under BANI Conditions: The Role of Leadership, Organization and Technology

This chapter enables you to promote learning and change, knowledge creation and innovativeness in virtual team collaboration, also regarding human-machine interface and leadership requirements. It highlights the innovation challenges of the post-COVID-19 environment, with brittle systems, personal anxieties, and non-linear and incomprehensible problems. Next, the chapter discusses how technology contributes to virtual team innovativeness. It establishes how leader self-identities and team performance norms facilitate virtual change, learning and innovativeness and, together, increase perceived virtual team membership. Two methods, the SECI spiral for managing tacit knowledge and the Johari window for increasing individual and team awareness, are proposed for implementing innovation, change and learning.