Digital identity management systems constitute a fundamental building block of modern digital services. While federated identity management is widely deployed due to its usability and administrative efficiency, self-sovereign identity (SSI) has emerged as a privacy-preserving, user-centric alternative. However, the suitability of these paradigms depends strongly on the context in which digital identities operate. In this paper, we investigate users’ trust and preferences regarding identity management approaches across private, professional, and community service contexts. We report on the results of an online survey with 876 valid participants conducted in Germany. The study examines technology commitment, preferences for personal data control, and context-dependent trust in self-managed wallets, internal organizational identity providers, and external federated providers. Our results indicate a general tendency toward SSI for personal data control, which correlates with higher technology commitment and age. At the same time, trust assessments clearly differ by context: while SSI is preferred in private and community settings, internal organizational identity management systems are perceived as most trustworthy in professional environments. These findings underline the importance of context-aware identity management designs and suggest that hybrid approaches combining centralized and self-sovereign elements may best align with user expectations.

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Individual Trust and Preferences for Identity Management in Private, Professional, and Community Service Contexts

  • Michael Hofmeier,
  • Isabelle Haunschild,
  • Wolfgang Hommel

摘要

Digital identity management systems constitute a fundamental building block of modern digital services. While federated identity management is widely deployed due to its usability and administrative efficiency, self-sovereign identity (SSI) has emerged as a privacy-preserving, user-centric alternative. However, the suitability of these paradigms depends strongly on the context in which digital identities operate. In this paper, we investigate users’ trust and preferences regarding identity management approaches across private, professional, and community service contexts. We report on the results of an online survey with 876 valid participants conducted in Germany. The study examines technology commitment, preferences for personal data control, and context-dependent trust in self-managed wallets, internal organizational identity providers, and external federated providers. Our results indicate a general tendency toward SSI for personal data control, which correlates with higher technology commitment and age. At the same time, trust assessments clearly differ by context: while SSI is preferred in private and community settings, internal organizational identity management systems are perceived as most trustworthy in professional environments. These findings underline the importance of context-aware identity management designs and suggest that hybrid approaches combining centralized and self-sovereign elements may best align with user expectations.