Mental sickness is of great concern to the world these days! On the other hand, the provision of psychological services is mainly restricted not only because society usually stigmatizes it, but also due to the developments in the field, lack of skilled professionals, and above all, misunderstandings. It is the chatbots based on the AI technology that have the potential for scalability and accessibility which may be the answer to this problem. In this article, the new chatbot Soul Sync will be introduced and defined as a chatbot using artificial intelligence for enhancing the quality of mental healthcare, the increase of user engagement, the decrease of TMs, and the creation of golden digital therapeutic relationship. The current research followed a mixed methods design consisting of a comprehensive literature review, user-centered design methods, and survey plus interview data collection by empirical means. It should be noted that the study that is at hand examined the ease with which AI chatbots could be employed literally and their efficacy in dealing with young adults where media users. The authors not only show that the use of AI chatbots can reduce mental health problems to a considerable extent and produce cognitive-behavioral therapy performance but also be an instrumental factor in health. First and foremost, the investigation discovered that AI represented a major lift in mental health, and one that maybe assigned to treating of special psychological disorders, as well as the changing of people’s habits. Besides, the paper argues that the efficient use of AI chatbots in this domain may still be hindered by several challenges such as designing a front end interface that is user-friendly, algorithmic bias, privacy concerns and setting it up in the current health care infrastructure.

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AI-Powered Psychological Support Chatbot Using DistilBERT

  • Nitish Pathak,
  • Neelam Sharma,
  • Abhijeet Sudhakar,
  • Srivaramangai Ramanujam,
  • Nishi Jain,
  • Monika Bansal

摘要

Mental sickness is of great concern to the world these days! On the other hand, the provision of psychological services is mainly restricted not only because society usually stigmatizes it, but also due to the developments in the field, lack of skilled professionals, and above all, misunderstandings. It is the chatbots based on the AI technology that have the potential for scalability and accessibility which may be the answer to this problem. In this article, the new chatbot Soul Sync will be introduced and defined as a chatbot using artificial intelligence for enhancing the quality of mental healthcare, the increase of user engagement, the decrease of TMs, and the creation of golden digital therapeutic relationship. The current research followed a mixed methods design consisting of a comprehensive literature review, user-centered design methods, and survey plus interview data collection by empirical means. It should be noted that the study that is at hand examined the ease with which AI chatbots could be employed literally and their efficacy in dealing with young adults where media users. The authors not only show that the use of AI chatbots can reduce mental health problems to a considerable extent and produce cognitive-behavioral therapy performance but also be an instrumental factor in health. First and foremost, the investigation discovered that AI represented a major lift in mental health, and one that maybe assigned to treating of special psychological disorders, as well as the changing of people’s habits. Besides, the paper argues that the efficient use of AI chatbots in this domain may still be hindered by several challenges such as designing a front end interface that is user-friendly, algorithmic bias, privacy concerns and setting it up in the current health care infrastructure.