The digital era has driven profound transformations in organizational paradigms, requiring companies to foster a culture of innovation to remain competitive in the marketplace. Management 3.0 employs techniques such as “Kudo Cards,” in which employees are encouraged to motivate themselves by writing positive feedback to one another, recognizing each other’s contributions and participation throughout productive cycles. This chapter aimed to contribute to organizational analysis and diagnosis, with an emphasis on the use of Kudo Cards as a management tool. Accordingly, it examined the effectiveness of Kudo Cards in variables such as job autonomy, feedback from supervisors and peers, supervisor support, and job satisfaction. Through a case study and a comparison of employees before and after the implementation of the technique, it was demonstrated that the use of Kudo Cards can improve the organizational climate by encouraging positive interactions. As a contribution, the chapter offers a practical model for implementing Kudo Cards, highlighting their impact on employee motivation and retention. It concludes that this technique not only strengthens a culture of recognition but can also serve as a strategic differentiator, enhancing employee satisfaction and, consequently, performance.

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Kudo Cards: The Art of Recognizing and Building Healthy Work Environments

  • Larissa Maria David Gabardo-Martins,
  • Evânia Silva Louro

摘要

The digital era has driven profound transformations in organizational paradigms, requiring companies to foster a culture of innovation to remain competitive in the marketplace. Management 3.0 employs techniques such as “Kudo Cards,” in which employees are encouraged to motivate themselves by writing positive feedback to one another, recognizing each other’s contributions and participation throughout productive cycles. This chapter aimed to contribute to organizational analysis and diagnosis, with an emphasis on the use of Kudo Cards as a management tool. Accordingly, it examined the effectiveness of Kudo Cards in variables such as job autonomy, feedback from supervisors and peers, supervisor support, and job satisfaction. Through a case study and a comparison of employees before and after the implementation of the technique, it was demonstrated that the use of Kudo Cards can improve the organizational climate by encouraging positive interactions. As a contribution, the chapter offers a practical model for implementing Kudo Cards, highlighting their impact on employee motivation and retention. It concludes that this technique not only strengthens a culture of recognition but can also serve as a strategic differentiator, enhancing employee satisfaction and, consequently, performance.