This chapter investigates the impact of Generation Z on workplace turnover and retention strategies during the ongoing Great Resignation, with a specific focus on the UAE labor market. The research examines how Generation Z employees’ workplace preferences and dissatisfaction drivers contribute to elevated turnover rates by leveraging a mixed-methods approach. Data were collected through a Generation Z-focused UAE podcast, a panel of 12 focus group participants, and three interviews with industry leaders. Additionally, an exploratory survey distributed to over 400 respondents between January and March 2024 assessed employee satisfaction within this demographic. Findings indicate that while the pandemic initially slowed employee turnover, organizational leaders largely failed to address pre-existing dissatisfaction factors, leading to missed opportunities for retention. The study highlights key workplace dimensions—such as autonomy, internet leisure policies, and cultural adaptability—that conflict with the satisfaction needs of Generation Z. Strategic recommendations are provided to help UAE business leaders adapt workplace norms, emphasizing practical solutions drawn from market and industry best practices to attract and retain this critical workforce segment.

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Rethinking Workforce Retention: Generation Z and the Great Resignation in a Post-pandemic Era

  • James Harris,
  • Özgür Becermen,
  • Juan Dempere

摘要

This chapter investigates the impact of Generation Z on workplace turnover and retention strategies during the ongoing Great Resignation, with a specific focus on the UAE labor market. The research examines how Generation Z employees’ workplace preferences and dissatisfaction drivers contribute to elevated turnover rates by leveraging a mixed-methods approach. Data were collected through a Generation Z-focused UAE podcast, a panel of 12 focus group participants, and three interviews with industry leaders. Additionally, an exploratory survey distributed to over 400 respondents between January and March 2024 assessed employee satisfaction within this demographic. Findings indicate that while the pandemic initially slowed employee turnover, organizational leaders largely failed to address pre-existing dissatisfaction factors, leading to missed opportunities for retention. The study highlights key workplace dimensions—such as autonomy, internet leisure policies, and cultural adaptability—that conflict with the satisfaction needs of Generation Z. Strategic recommendations are provided to help UAE business leaders adapt workplace norms, emphasizing practical solutions drawn from market and industry best practices to attract and retain this critical workforce segment.